At Hugme.in, customer satisfaction is our top priority. We are committed to providing high-quality products, and we take great care in ensuring your shopping experience is seamless and enjoyable. Below is our policy for returns and exchanges:
Return Policy
We regret to inform you that we do not accept returns for any of our products. Please ensure that you carefully review product details, sizes, and descriptions before making your purchase.
We do not accept returns & refunds.
Exchange Policy
We offer exchanges only under the following conditions:
- Damaged Products: If the product is delivered in a damaged condition.
- Unfit Products: If the product is unfit due to sizing or manufacturing defects.
Exchange Request Guidelines
To request an exchange, please adhere to the following guidelines:
- Time Frame:
- All exchange requests must be made within 2 days of receiving the product.
- After product received we will be exchanging the product within 7-15 days.
- Eligibility for Exchange:
- The product must be unused, unwashed, and in its original packaging with all tags intact.
- Products showing signs of wear and tear, alteration, or deliberate damage will not be eligible for exchange.
- Proof of Damage/Unfitness:
- Provide clear photographs or video evidence showing the issue with the product.
- Send the proof along with your order details to our customer service team at contact@hugme.in or contact 8341540541.
Exchange Process
- Contact our customer support within the 2-day window with the required proof and order details.
- Once your request is reviewed and approved, you will receive further instructions on how to proceed with the exchange.
- Shipping costs for sending the product back to us are the responsibility of the customer. We will cover the shipping for the exchanged product sent back to you.
Non-Exchangeable Items
Certain items are not eligible for exchange, including:
- Personalized or custom-made products.
- Products purchased during sales or special promotions.
Contact Us
For any queries or assistance, please reach out to us at:
Email: contact@hugme.in
Phone: 8341540541
Thank you for choosing Hugme.in! We appreciate your understanding and cooperation in adhering to our policy.